Trident Training Solutions

Customer Service in Communications 2026

Develop practical customer service and conflict management skills for frontline professionals. Learn active listening, de-escalation, interest-based negotiation, and communication strategies to manage difficult interactions professionally.

How to Use the Online Platform

Quick, comprehensive guide to navigating and maximizing the Trident Solutions online training platform for new users and team members.

Introduction to Federal and Provincial Law

Learn the basics of the Canadian legal system. Look at issues regarding the Constitution, and the Charter of Rights and Freedoms. You'll be introduced to the Criminal Code and the Provincial Offences Act, and the different classifications of offences

Note Taking and Memo Books For Law Enforcement

Members are required to complete notes as part of their duties. This is captured in a member's issued memo book. This course will develop the fundamental skills required of members to keep proper notes and memo books.